Call Center Infrastructure

ASE offers its unique suite of call center infrastructure services to help call center owners deploy the best in breed hardware and software solutions to increase their business efficiency, productivity and profitability and generate excellent customer experience.

Our call center infrastructure solutions also help you to face the challenges of:

  • Choosing the appropriate hardware and software to address your call center’s requirements and improve the efficiency of systems and processes
  • Deploying multi channel suites and integrated CRM components in high volume call center units
  • Managing legacy IT environments and integrating best in breed technology in them
  • Improving the interaction between agents and callers through a unified communication platform that addresses queries made through phone call, messages, live chats or social media
  • Managing caller information, profiles, contacts and queries and returning such relevant information to agent desktops
  • Making the most of existing IT investment
  • Improving call center productivity, responsiveness and efficiency while reducing overall management costs

How We Help

At ASE, we are committed to providing our clients with world class call center infrastructure that helps them to:

  • Integrate automatic call distributors, computer telephony, voice response units, universal queue management and communications
  • Create a technologically advanced platform for rendering improved inbound, outbound, multi location services
  • Equip their call center with intelligent call routing and management capabilities
  • Centralize all predictive diallers and inbound ACD and make them accessible through an international data network provided by leading telecom companies
  • Utilize multi-protocol label switching (MPLS),  carrier-grade routers and monitoring tools to lend better performance and availability to callers with no downtime
  • Leverage leading communication network connections and servers with multi media gateways and complete redundancy
  • Use customized CRM databases to offer personalized service to callers
  • Centralize the ACD platform to integrate all call center units through VoIP stations
  • Implement IVR, call prompting and vector enabled systems and make all information available for intelligent call routing
  • Digitally record calls and customer queries for quality and performance monitoring

The ASE Advantage

ASE has a team of expert call center infrastructure professionals who can provide end-to-end solutions to operate and manage call centers in an efficient and profitable manner. With our help, you can not only ensure 100% uptime to your systems and processes but also enable your agents to cater to the varying queries and requirements of callers in a quick and competent manner.

Call ASE today to discuss your requirements of call center infrastructure in Saudi Arabia. 

 

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