Call Center Infrastructure

ASE contact Center unit offers the best communication program and call center products in the market to strengthen call center technology and develop the business of the organisation.  Also providing services to establish and operate contact centers, customer service and customer care.

Our Services

  • New Contact Center Setup and Implementation
  • Providing Global Contact Center systems and Open source Contact Center systems as well.
  • All in one system designed to help business worldwide improve services, increase productivity and reduce costs.
  • Providing Voice self-service systems, Such as interactive voice response (IVR).
  • Providing standalone Call recording systems.
  • Providing Customer Relationship Management (CRM) systems.
    • Help call center agents access the right information and knowledge about a customer’s history to improve the overall customer experience.
  • Providing Speech Analysis & Interaction Analytics Systems.
  • Providing Text-to-Speech (TTS) Systems.
  • Engine converts Arabic/English text into a natural, human-sounding voice output.
  • Providing specialized consultancy services for the establishment, management and operation of call centers, customer service and customer care.

 

Solutions:

Genesys – Contact Center SolutionsGEN_id_color_rgb

Company that sells Global customer experience and call center technology to mid-sized and large businesses. It sells both cloud-based and on-premises software.

 

Nexidia – Speech Analysis Solutions 

Is an interaction analytics software company that provides indexing and mining software for audio and video. The technology helps customers uncover issues impacting business and develop solutions to resolve them.

 

Centra – CRM & Ticketing System Solution.  CRM_LOGO

Centra CRM gives you the insight your sales teams needs to maximize every customer interaction. It provides a platform enabling you to analyze, plan, develop and deploy marketing, sales and service activities.
Asterisk – Open Source Call Center 
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Open source call center solution, is a software implementation of a telephone private branch exchange (PBX). It allows telephones interfaced with a variety of hardware technologies to make calls to one another, and to connect to telephony services.
Acapela – TTS  
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Is a Belgian company that develops text-to-speech software and services. And support languages including Arabic, French, English, German and Italian.

 

Contact ASE today to discuss your requirements of bespoke and cost effective call center infrastructure services in Saudi Arabia.

Email: info@ase.sa

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