Call Center Services and Solutions in Saudi Arabia -

We at ASE Provides digital solutions for enhancing Customer Experience With a leading Contact Center solutions.

ASE Contact Center soultion enable you to

Adopting the best customer channels (Voice, Digital Channel – Twitter, Whatsapp, Live Chat and Self services IVR).
Monitoring Contact Center performance – Customer Feedback (Recording, Dashboard, KPI’s , real time and historical reporting)
Automating Customer Experience with Integrating with CRM, Chatbot and Self Services IVR

With ASE’s You will be able to establish , maintain and operate Call Center (contact centers), customer service and customer care all inclusive range of call center solutions in Saudi Arabia include:

Setup new Call center
Enhance current Call Center
Call Center Consulting
Call Center Infrastructure
Voice Analytics
Value Added Services
CRM
Billing Systmes
Development & Integration Services
Support Services

ASE contact Center Services offers the best communication program and call center products in the market to strengthen call center technology and develop the business of the organisation.

Services

Call Center Services – Why Choose ASE ?

At ASE, we strive to help you identify and implement the interrelated accelerators that drive the success of your call center. We bring you:

Over 10 years of hands-on business experience in servicing call centers in Saudi Arabia.
Extensive technical knowledge and expertise of call center infrastructure, technology frameworks, systems and business processes.
Vendor neutral approach that helps you address your customers’ demands more efficiently and achieve your own business objectives more quickly.

Our Services

New Contact Center Setup and Implementation
Providing Global Contact Center systems and Open source Contact Center systems as well.
All in one system designed to help business worldwide improve services, increase productivity and reduce costs.
Providing Voice self-service systems, Such as interactive voice response (IVR).
Providing standalone Call recording systems.
Providing Customer Relationship Management (CRM) systems.
- Help call center agents access the right information and knowledge about a customer’s history to improve the overall customer experience.
Providing Speech Analysis & Interaction Analytics Systems.
Providing Text-to-Speech (TTS) Systems.
Engine converts Arabic/English text into a natural, human-sounding voice output.
Providing specialized consultancy services for the establishment, management and operation of call centers, customer service and customer care.

Solutions:

Genesys – Contact Center Solutions

ASE is a gold partner For Genesys, ASE Succeeded implementing Genesys Contact center in Saudi Arabia. Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

Genesys Optimize Global customer experience and call center technology to mid-sized and large businesses. It offer both cloud-based and on-premises software.

Nexidia – Speech Analysis Solutions

Is an interaction analytics software company that provides indexing and mining software for audio and video. The technology helps customers uncover issues impacting business and develop solutions to resolve them.

Centra – CRM & Ticketing System Solution.

Centra CRM gives you the insight your sales teams needs to maximize every customer interaction. It provides a platform enabling you to analyze, plan, develop and deploy marketing, sales and service activities.