Modern customers use varied number of communication channels to get in touch with your call center. These include mobile phone, email, social media and fax. To ensure that you respond to customers in a quick and efficient manner, you must look into call center development and integration to improve the interaction between the varied channels and coordinate this interaction with the rest of your call center infrastructure. This is where ASE steps in to help you. As part of its development and integration solutions, ASE offers robust computer telephony integration or CTI services that merge modern telephony systems with IT driven technologies and applications and lend greater efficiency, agility and profitability to your call center operations.
Our call center development and integration services also help our clients to meet the challenges of:
- Consolidating all call center applications into one user friendly program
- Selecting the right applications to meet the varying needs of customers
- Dilemma of choosing between a web based agent desktop program and an computer telephone integration solution
- Make the most of your technology investment
- Deliver excellent customer experience while managing costs
How We Help
Our gamut of development and integration solutions for call centers helps you to:
- Provide an integrated application to your agents that help them to focus on servicing the customers rather than dealing with complex systems and tools
- Integrating all back end CRM processes
- Develop and deploy appropriate CTI solutions that allow call center agents to feed in all requests in one window and ensures that they reach the respective departments
- Display customer service profiles along with their requests
- Collate and display pending call and messages left by customers
- Match caller numbers with their respective customer records and send that information to the agent’s desktop
- Record and display history of previous contact phone calls, emails and chat conversations
The ASE Advantage
When you choose ASE for development and integration solutions for call centers, our team of professionals guarantee to provide the most bespoke solutions for your business, Our call center development and integration service helps you to automate the routine processes of your call center and improve their efficiencies, derive the most from your technology investment, minimize agent training time and expenditure and provide an excellent quality of service to your customers.
Contact ASE today to discuss your requirements of development and integration service for call centers in Saudi Arabia
