Supporting a call center environment is not an easy task. The evolution of call center technology and changing customer demands might make it difficult for call centers to manage their IT and manpower resources efficiently and keep a tab on their capital outlays. ASE offers its full range of call center support services to help call center owners add efficiency, agility and technical prowess to their businesses.
Our call center support solutions also help you to face the challenges entailed in:
- Service request management
- Change management
- Agent and systems performance
- Hosting services
- Monitoring services
- CRM services
- Billing systems management
- Protecting existing IT investments
How We Help
ASE’s full range of technology driven support services for call centers provide you with:
- 24×7 help desk offering end-to-end support services for call centers – ranging from problem detection and resolution to incident management
- Interactive Voice Response (IVR) and voice self-service
- Intelligent and quick inbound call routing and outbound dialling
- Efficient ‘click to call’ applications
- IP contact center
- Integrated messaging solutions including phone call, email, chat, web interactions and co-browsing
- Call recording and quality monitoring facilities
- Computer telephone integration (CTI)
- CRM and agent desktop solutions
The ASE Advantage
ASE is your single point of contact for all your technology related call center requirements. Our call center support services are available in English and Arabic andhelp you to establish a customized and managed service model that improves your call center’s availability, responsiveness and profitability.
Contact ASE today to discuss your requirements of robust call center support in Saudi Arabia.
